Shipping Policy

At Sendamuye, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver your purchases, including estimated delivery times, shipping fees, and carrier information. Please read the following information carefully before placing your order.

Order Processing Time

All orders placed with Sendamuye require a processing period before shipment.

  • Standard processing time: 3–14 business days
  • Processing includes order verification, quality control checks, packaging, and preparation for shipment
  • Orders are processed on business days only (Monday to Friday, excluding holidays)

Please note:

  • During peak seasons, promotional periods, or unexpected high order volumes, processing may take closer to the full 14 business days.
  • Once your order has been processed and shipped, you will receive a confirmation email with tracking details (if available)

Shipping Time & Delivery Estimates

After processing is completed, your order will be handed over to our shipping carriers for delivery.

Estimated Shipping Time:

  • United States: 10–20 business days

  • Canada: 12–25 business days

  • United Kingdom & Europe: 12–25 business days

  • Other international regions: 15–35 business days

Total Delivery Time (Processing + Shipping):

  • Typically, it ranges from 14 to 45 business days, depending on destination and logistics conditions.

Please understand that delivery times are estimates only and may be affected by factors such as:

  • Customs clearance delays
  • Local postal service efficiency
  • Weather conditions or transportation disruptions
  • High seasonal shipping volumes

Shipping Carriers

Sendamuye works with reliable international logistics partners to ensure safe and efficient delivery.

Primary carriers include:

  • United States Postal Service (USPS)
  • UPS (United Parcel Service)
  • FedEx
  • DHL
  • Regional postal services and logistics partners in Europe and North America

The final carrier used for delivery may vary depending on the destination country, shipping method, and logistical efficiency.

Shipping Fees

Shipping costs are calculated based on several factors:

  • Order total amount
  • Delivery destination (country/region)
  • Package weight and size
  • Selected shipping method (if applicable)

General guidelines:

  • Standard shipping fees are automatically calculated at checkout
  • Some promotional orders may qualify for discounted or free shipping offers
  • Remote or international regions may incur additional shipping charges

Please note that shipping fees are non-refundable unless the return is due to a shipping error or defective product.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email (when available).

  • Tracking information may take 3–7 business days to become active
  • You can use the tracking number to monitor your shipment on the carrier’s official website
  • In some cases, tracking updates may be limited for international or economy shipping services

Customs, Duties, and Taxes

For international orders, customers may be responsible for additional import fees, including:

  • Customs duties
  • Import taxes
  • Local handling fees

Your country’s customs authority determines these charges, and they are not included in the product or shipping price unless otherwise stated.

Sendamuye is not responsible for delays caused by customs clearance or for any additional charges imposed by local authorities.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

Possible causes include:

  • Customs inspections
  • Carrier delays or routing issues
  • Severe weather conditions
  • Peak holiday seasons
  • Public health or global logistics disruptions

We appreciate your patience in such situations and will do our best to assist in tracking and resolving any shipping issues.

Incorrect Address or Delivery Issues

Customers are responsible for ensuring that all shipping information provided is accurate and complete.

  • Orders shipped to incorrect or incomplete addresses may result in delays or failed delivery
  • If a package is returned due to incorrect address information, reshipping fees may apply
  • Please get in touch with customer service immediately if you need to update your shipping information before dispatch

Customer Support

If you have any questions regarding your shipment, delivery status, or shipping fees, please get in touch with our support team:

  • Phone: +1 (406) 587-2961
  • Email: sendamuye@hotmail.com

Our team is here to assist you and ensure your shopping experience with Sendamuye is smooth and reliable.

Policy Updates

Sendamuye reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will apply to future orders placed after the update.

Thank you for choosing Sendamuye. We appreciate your trust and are committed to delivering your products with care and efficiency.